@paidy | Paidy
Created a year ago (Last Update: a year ago)
Customer Counsel, Japan
Gathered from company career pages. For the latest details, see the company's site. For updates to this page, contact us at contact@japanjobspace.com
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Keywords
customer counsel, tokyo, japan
In the role of Customer Counsel, your primary responsibilities will include:
- Coordinating responses to user complaints, which involves tasks such as categorizing complaints, conducting investigations into their root causes, managing internal investigations, formulating responses, and overseeing improvement initiatives.
- Collaborating with relevant stakeholders to address user complaints effectively.
- Handling inquiries related to users originating from public institutions like the National Consumer Affairs Center of Japan and the police.
- Compiling and categorizing the status of complaints and similar matters, and generating periodic internal reports to keep the organization informed.
The role of Customer Counsel entails:
- Investigating User Complaints and Providing Response Guidance : This involves thoroughly investigating user complaints and providing instructions on how to respond effectively.
- Compiling Comprehensive Internal Investigation Outcomes : You will be responsible for collecting and summarizing the results of internal investigations stemming from complaints. This includes monitoring progress and generating reports.
- Liaison with Public Institutions : Serving as the primary contact for inquiries and communication from public institutions, such as the National Consumer Affairs Center of Japan and the police.
- Collaboration with Relevant Departments : Interacting and coordinating with departments within the organization that are pertinent to addressing user complaints and related matters.
- Creating Supportive Materials : Developing materials, documents, or resources that aid in the resolution of user complaints and facilitate effective responses.
Prerequisite
To be a strong candidate for this role, you should possess the following qualifications and skills:
- Over 5 Years of Credit Card/Payment-Related Work Experience : A track record of more than five years in roles related to credit card and payment operations, which demonstrates your expertise in this domain.
- Customer Complaint Handling Experience : Prior experience in effectively handling and resolving customer complaints, showcasing your ability to address and mitigate user concerns.
- Extensive Interaction with Public Institutions : Proven experience in interacting extensively with public institutions, including entities like the National Consumer Affairs Center of Japan and law enforcement agencies.
- Effective Communication : Proficiency in smooth and clear communication with both internal and external stakeholders, highlighting your ability to convey information and collaborate effectively within and outside the organization.
Welcome conditions
In addition to the previously mentioned qualifications, it's essential to have:
- Customer Service Experience in the Credit Industry : Prior experience in customer service roles within the credit industry, demonstrating your familiarity with credit-related processes and customer interactions.
- Proficiency in English : The ability to speak and communicate effectively in English is required for this role, enabling you to engage with a diverse range of customers and stakeholders.
The charm of the position
- A diverse team consisting of 221 professionals from more than 37 different countries.
- Exciting job prospects within a rapidly expanding organization.
- Opportunities for collaboration across various departments.
- Flexible work-from-home arrangements.
- Competitive salary and comprehensive benefits package.
Paidy is a prominent Buy Now, Pay Later (BNPL) service provider in Japan. The company is dedicated to simplifying and enhancing the shopping experience by offering instant, monthly-consolidated credit to consumers while removing the complexities associated with payments and purchases. Paidy's unique approach leverages proprietary models and machine learning to swiftly underwrite transactions and ensure payments to merchants.
By utilizing Paidy, merchants benefit from increased revenue as the service reduces the instances of incomplete transactions, boosts conversion rates, raises average order values, and encourages repeat purchases from consumers.
In September 2021, PayPal, the global payments giant, acquired Paidy. Despite the acquisition, Paidy continues to operate its existing business independently, retain its brand identity, and support various consumer wallets and marketplaces by offering convenient and innovative services.
Paidy is dedicated to ongoing innovation to make both online and offline shopping more accessible and enjoyable for consumers. For more information, please visit the official Paidy website at http://www.paidy.com.
