@paidy | Paidy
Created a year ago (Last Update: a year ago)
Senior UX Designer / UX Designer, Japan
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senior ux designer, ux designer, tokyo, japan
Senior UX Designer / UX Designer in Tokyo, Japan
The UX Design Team is composed of passionate designers dedicated to enhancing the Buy Now Pay Later (BNPL) experience for consumers in Japan. Paidy's goal is to eliminate unnecessary friction or "mendokusai" at every stage of the online and offline purchasing journey. Each designer takes ownership of their respective areas, collaborates across functions to tackle complex challenges, and continuously seeks to understand the evolving needs and behaviors of our consumers. Our team's dynamics are ever-expanding, with each member responsible for a specific segment of our product lineup and a commitment to ongoing synchronization and improvement.
At Paidy, we all recognize the intrinsic value that Design brings to the organization, and there's no need to persuade stakeholders of the importance of UX. We are dedicated to learning and comprehending our consumers' needs, gathering insights that drive strategic design decisions. As an Interaction Designer joining our team, you'll leverage your design expertise to further enhance our commitment to consumers. You'll employ human-centered design methodologies to create experiences, starting from ideation and progressing to finalized deliverables. Your proactive attitude will enable you to lead and collaborate with cross-functional partners, devising strategies to develop innovative products that offer a delightful consumer experience.
In this role, you will be tasked with leading design initiatives aimed at enhancing the customer experience. You will report to the Senior UX Manager and work closely with various functions, including Sales, Marketing, Customer Success, Engineering, Product, PMO, Data, and Risk, as well as external partners and agencies.
The UX Design team is part of the Experience Department, which holds responsibility for the user experience across our native app, web service, and all other touchpoints. Our goal is to create exceptional interactions that leave a lasting, meaningful impact, delight customers, and drive business growth.
The role involves:
- Clarifying User Needs : Conduct research and analyze data to gain a deep understanding of user requirements. Generate valuable insights and conceptualize ideas. Translate these into high-fidelity designs to shape how users interact with our services.
- Proactive Information Gathering : Actively seek input from other departments to comprehensively grasp the business case for enhancing the customer experience.
- Identifying Improvement Opportunities : Identify potential enhancements for various user experiences, including native apps, web apps, websites, and more.
- Visualizing Design Context : Frame and visualize design solutions, presenting research findings, conceptual ideas, detailed designs, and design rationale using various methods like sketching, storyboards, sitemaps, wireframes, flowcharts, prototypes, and presentations. These visuals help the team understand what to build and why.
- Collaborative Leadership : Collaborate within cross-functional feature teams consisting of product managers, engineers, data scientists, marketers, and researchers. Take the lead in owning and improving the consumer experience.
- Consistency and Guidelines : Ensure a consistent user experience across all service areas by maintaining the design system and guidelines.
- End-to-End Ownership : Take ownership of the entire user experience, from the broader perspective down to the specific details of UX flows and UI functions as they are implemented.
- Quality Assurance : Evaluate the work of other UX designers to ensure the quality of design aligns with business requirements and provides an optimal customer experience.
- Intuitive Interaction Design : Envision and create intuitive, scalable, and engaging interaction and experience designs for multiple platforms.
Minimum Qualification
The ideal candidate should possess:
- Over 5 years of experience in Interaction Design and/or Service Design, working on diverse user groups, addressing various business challenges, and across different devices.
- More than 3 years of experience in designing digital products, specifically tailored to Japanese consumers with content in the local language.
- Over 3 years of experience in implementing user-centered design processes to drive product development.
- Over 3 years of experience in creating essential design artifacts such as experience maps, user journeys, service blueprints, interaction models, flows, and wireframes.
- More than 3 years of experience in rapid prototyping, spanning from initial paper sketches to digital prototypes.
- At least 2 years of experience in managing design systems for multi-device products.
- Over 2 years of experience in gathering requirements and facilitating communication between different design teams and project workstreams.
- A design portfolio showcasing the UX design process, with examples of mobile apps for iOS, Android, and web.
- Proficiency in documenting, presenting, and managing stakeholder meetings in English. Capable of collaborating with cross-functional teams, communicating effectively in both English and Japanese. Able to produce design deliverables in Japanese.
Preferred Qualification
The desired qualifications also include:
- Strong creative instincts and visual design skills, enabling the creation of high-fidelity deliverables within a product-focused organization.
- Experience effectively managing expectations with senior executive stakeholders.
- Previous involvement in working with established design systems, including contributions to their expansion and maintenance in collaboration with cross-functional teams.
- Experience in the financial industry, particularly in designing services within a digital product or technology-driven organization.
- Proficiency in project management, capable of leading feature teams to produce and continually enhance products.
- Competence in conducting design exercises entirely remotely, leveraging whiteboard services like FigJam and Miro.
- Proficiency in crafting designs and prototypes using Figma.
- Experience in participating in agile development practices, including sprint planning using tools like Jira, documenting design specifications on Confluence, and engaging in other ceremonies alongside engineering teams.
- A willingness to engage with Paidy's team during interviews regarding their user experiences with the Paidy App. They have downloaded and tried the Paidy App as part of their preparation.
For those who are not able to download Paidy App, due to the regional restrictions, please be advised that you download the similar App, such as Klarna, Afterpay, Affirm and so forth, and come up with your opinions on these applications and services.
*Please note that you must be eligible to work in Japan.
- A diverse team comprising over 221 colleagues hailing from more than 37 countries.
- Exciting employment prospects within a rapidly expanding organization.
- Collaboration across different functions.
- An adaptable remote work setup.
- A competitive compensation package and comprehensive benefits.
Paidy is a prominent Buy Now, Pay Later (BNPL) service provider in Japan. The company is dedicated to simplifying and enhancing the shopping experience by offering instant, monthly-consolidated credit to consumers while removing the complexities associated with payments and purchases. Paidy's unique approach leverages proprietary models and machine learning to swiftly underwrite transactions and ensure payments to merchants.
By utilizing Paidy, merchants benefit from increased revenue as the service reduces the instances of incomplete transactions, boosts conversion rates, raises average order values, and encourages repeat purchases from consumers.
In September 2021, PayPal, the global payments giant, acquired Paidy. Despite the acquisition, Paidy continues to operate its existing business independently, retain its brand identity, and support various consumer wallets and marketplaces by offering convenient and innovative services.
Paidy is dedicated to ongoing innovation to make both online and offline shopping more accessible and enjoyable for consumers. For more information, please visit the official Paidy website at http://www.paidy.com.
