@mercari | Mercari Japan
Created a year ago (Last Update: a month ago)
Global Operations Team (Interpreter) - Mercari, Japan
Gathered from company career pages. For the latest details, see the company's site. For updates to this page, contact us at contact@japanjobspace.com
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Global Operations Team (Interpreter) - Mercari in Tokyo, Japan
Global Operations Team mission:
The Mercari Group unites individuals from a wide array of cultural backgrounds, and although native languages differ significantly, employees operate primarily in either English or Japanese. The mission of the Global Operations Team extends beyond merely enabling communication between teams. It encompasses breaking down cultural barriers, guaranteeing the accurate conveyance of messages, and fostering mutual understanding among team members.
(Learn more about Mercari's mission and values here.)
Specific work responsibilities include the following (Interpretation 80%, Translation 20%):
Interpreting at internal and external meetings/events (simultaneous 90%, consecutive 10%).
- Internal: Company all-hands (company-wide meeting), product development meetings, trainings, 1-on-1s, etc.
- External: Meetings with business partners, hiring/engineering-related events, etc..
* JP → EN: 70%, EN → JP: 30%
* Most interpretation services are provided via Google Meet.
- Designing, running, and facilitating events and projects to promote internal communication at Mercari
In addition to the above, you will also be asked to perform the following translation tasks:
- Translation of internal documents to aid Mercari's product development and global expansion (JA↔EN).
- Translation of external documents including social media posts and owned media (JA↔EN)
The Global Operations Team plays a crucial role in fostering an inclusive corporate culture at Mercari by facilitating translation and interpretation services. This work ensures that diverse talent can collaborate and drive innovation effectively. In addition to translation and interpretation, the team also manages various other responsibilities, including product localization, the cultivation of a global culture at Mercari, and event coordination.
- A shared understanding and strong alignment with the mission and values of our company and the Mercari Group.
- Proficiency in Japanese at a CEFR (Common European Framework of Reference for Languages) C1 level.
- Proficiency in English at a CEFR C1 level.
- A minimum of three years of experience in interpreting and translating, or equivalent training from an interpretation school.
- The ability and stamina to independently interpret during internal meetings for up to 1 hour.
- An understanding of or a strong interest in learning about the tech industry.
- Strong communication and writing skills.
These qualifications are essential for success in the role and will contribute to the effective functioning of the Global Operations Team.
- Experience in people management or a strong interest in pursuing people management as a career path.
- Experience in operating Remote Simultaneous Interpretation (RSI) systems.
- Prior experience in interpreting and translating within a tech or finance-related industry.
- Experience in the hiring and onboarding of new employees from diverse backgrounds.
- Experience in initiatives aimed at improving the language environment within your organization.
These additional qualifications can further enhance the candidate's effectiveness in the role and contribute to the overall success of the team.
- A strong alignment with Mercari's mission and values.
- Exceptional communication skills, both within the team and when collaborating with other teams.
- A commitment to continuous improvement of interpretation and translation skills.
- A focus on delivering a positive experience to listeners and readers through high-quality language services.
- Willingness to provide and receive feedback to foster team and personal growth.
- The ability to envision and actively contribute to the development of the language environment necessary for the company.
- Quick adaptability and a keen willingness to learn and evolve within a dynamic work environment.
- A sense of curiosity, always seeking innovative ways to enhance and improve Mercari services.
These qualities contribute to a highly effective and collaborative work environment.
*See this page for details.
Translation
Those that pass the CV screening will be sent a translation test to complete before the first interview.
Interpretation
An interpretation skill check will be conducted in the first interview.
- English: Proficient Level (CEFR - C1).
- Japanese: Proficient Level (CEFR - C1)
* For details about CEFR, see here
Employment Status
Full-time
The probationary period at our company lasts for the initial three months after joining. During this probationary period, your contract conditions will be identical to those of a permanent employee.
Office
Roppongi
- We have a strict no-smoking policy within our office premises.
- At Mercari, we have implemented a work style policy called "Your Choice." This policy grants each team member the autonomy to decide whether they prefer to work in the office or opt for full remote work, with certain exceptions made for specific job roles.
Work Hours
- Full flextime (no “core time” or “flex time”).
- *Does not apply to all positions
Holidays
- Two days off per week (as well as national holidays, New Year's break, etc.).
- Paid leave, congratulatory and bereavement leave, relax days, sick leave
Salary
- Annual salary paid in 12 monthly installments (including fixed overtime allowance).
- Based on skills, experience, and abilities.
- Reviewed twice a year
Benefits
- Complete health and social insurance.
- Incentive program.
- Support systems, including those that benefit the employee’s family members
Support
- Relocation support.
Circulate all forms of value to unleash the potential in all people
"How can I contribute to society's prosperity given our limited resources?" This question served as the inspiration for the creation of the Mercari marketplace app in 2013 by our founder, Shintaro Yamada, during his travels around the world. We firmly believe that by facilitating the circulation of various forms of value, extending beyond physical items and money, we can open doors for individuals to pursue their aspirations and make positive contributions to society and those in their proximity. Mercari is committed to leveraging technology to connect people across the globe, ultimately striving to build a world where everyone can unlock their full potential. For more details on Mercari Group's mission, please refer to Mercari's Culture Doc.
Equal Opportunity Hiring
At Mercari, our mission is to build a world where no one's potential is constrained by their background, and where everyone has the liberty to generate value. We strongly emphasize that fostering a culture of Diversity & Inclusion is integral to realizing our mission.
This principle naturally extends to our hiring procedures. Mercari is dedicated to eradicating discrimination based on attributes such as age, gender, sexual orientation, race, religion, physical abilities, and other similar factors. Our objective is to ensure that individuals who resonate with our mission and values can become part of our team, regardless of their personal backgrounds. For more detailed information, please refer to our D&I Statement.
