@mercari | Mercari Japan
Created a year ago (Last Update: a year ago)
Product Manager - Mercari/Marketplace, Japan
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Keywords
product manager, manager, senior, tokyo, japan
Product Manager - Mercari/Marketplace in Tokyo, Japan
Through the Mercari marketplace app, we embrace audacious endeavors to fulfill our mission of establishing value in a global marketplace that facilitates buying and selling for everyone.
The world is abundant with goods and services, yet a substantial portion of these resources go to waste without individuals recognizing their potential value to others. This leads to the squandering of valuable natural resources. Our objective is to mitigate this waste by inspiring a broad user base to utilize Mercari. The platform offers a safe and convenient avenue for individuals to exchange items they no longer require, thereby contributing to the reduction of waste. (Learn more about Mercari’s mission and values here.)
In this context, the role of a Product Manager necessitates more than just engineering expertise; it demands the capacity to discern intriguing "seeds" within emerging trends and user demands and facilitate their nurturing and flourishing. Furthermore, individuals in this position must collaborate closely with marketing professionals to conceive and nurture products effectively.
Specific work responsibilities include the following:
- Identify fresh opportunities to enhance our customers' Lifetime Value (LTV), devise a strategic roadmap, and recommend strategies for introducing new features and experiments.
- Develop detailed project and feature specifications, and collaborate closely with engineers, designers, customer service representatives, and marketers to bring these concepts to life.
- Shoulder accountability for the product development workflow and steer the product team through the development cycle.
Please note that the precise scope of these responsibilities may vary slightly depending on the specific team you are assigned to within the organization.
We collaborate in our pursuit of building a global marketplace, recognizing that the path to this ambitious goal is fraught with challenges. To tackle these distinctive hurdles and foster groundbreaking innovation, every team member takes ownership of their role and leverages their expertise to empower the team in crafting the finest product possible. Our endeavors align with Mercari's core values: Go Bold, All for One, and Be a Pro.
The Mercari marketplace app boasts millions of downloads, with each user customizing their experience in unique ways. As we continue to expand, our commitment to enhancing the user experience drives us to embrace fresh challenges continually.
Here are examples of the types of development initiatives that fall under the purview of the Product Manager, involving planning and promotion:
[Provide examples of specific development projects or areas of responsibility for Product Managers.]
- Devise strategies and advocate for the advancement of both the Mercari mobile app and web app, always prioritizing the user experience.
- Identify key focus areas and prioritize categories to plan, develop, and optimize the service, with the ultimate goal of convincing users that Mercari is the premier platform for buying and selling.
- Harness the insights gleaned from UX research, as well as principles and data related to user experience, during the product planning phase to enhance customer engagement.
Assume accountability for driving the growth of Mercari products by implementing improvements from multiple perspectives.
- Shared alignment with the mission and values of the Mercari Group and its affiliated companies.
- Proven track record as a product manager for internet and smartphone-related products.
- Demonstrated ability to collaborate effectively with cross-functional teams, including engineers, test engineers, infrastructure teams, and designers, to bring a service to fruition.
- Experience in crafting detailed specifications for engineers and test engineers.
- Strong leadership and communication skills capable of motivating and empowering team members.
- Proficiency in utilizing data-driven insights to inform decision-making.
- A genuine passion for the product and its mission.
- Demonstrated experience in successfully launching or expanding web or app services.
- Proficiency in building and managing customer engagement and loyalty programs.
- Familiarity with Agile development methodologies and a solid understanding of the software development life cycle (SDLC).
- Proven expertise in designing and constructing products using customer journey mapping, UX design, and information architecture (IA) to create products centered around the customer experience.
- Track record in people management, including team leadership and development.
- Experience collaborating with marketing teams to devise campaigns and leverage incentives effectively.
- Knowledge or experience in the field of machine learning or data science (related to product development and improvement).
- We may request that you present a proposal outlining your strategy for expanding Mercari's services.
- During the interview process, interviews may be conducted in English, regardless of your level of fluency. While we don't expect perfect fluency, we will assess your willingness and ability to actively participate in the conversation.
Check this page for more details.
- English: Independent (CEFR - B2) preferred
- Japanese: Independent (CEFR - B2) preferred
* For details about CEFR, see here
- Eight Keywords for Delving Into Mercari: Our First 10 Years and the Potential and Future We Seek to Unleash / The Eighth Keyword: “Potential”
- “Too Much Data in Too Much Detail”—What We Learned as Mercari PMs Tasked with Developing a Feature to Untangle a Mystery (only available in Japanese)
- The Theme Is: “Experience Selling an Item on Mercari!” The Story of the Development Team’s Struggle to Squeeze Results Out of a Completely New Domain (only available in Japanese)
- Mercan Series: Mercard Behind the Scenes (available only in Japanese)
- Binding the Company’s Products and Vision Together with “Mercard” Project Leader Discusses the Product Design Process (available only in Japanese)
- Mercard Had to Work Like a Conventional Credit Card but Be New at the Same Time A Look Back at What it Was Like to Promote a Project as a Propagator of Ideas (available only in Japanese)
Employment Status
Full-time:
The probationary period at our company lasts for the initial three months after joining. During this probationary period, your contract conditions will be identical to those of a permanent employee.
Office
Roppongi
- We have a strict no-smoking policy within our office premises.
- At Mercari, we have implemented a work style policy called "Your Choice." This policy grants each team member the autonomy to decide whether they prefer to work in the office or opt for full remote work, with certain exceptions made for specific job roles.
Work Hours
- Full flextime (no “core time” or “flex time”).
- *Does not apply to all positions
Holidays
- Two days off per week (as well as national holidays, New Year's break, etc.).
- Paid leave, congratulatory and bereavement leave, relax days, sick leave
Salary
- Annual salary paid in 12 monthly installments (including fixed overtime allowance).
- Based on skills, experience, and abilities.
- Reviewed twice a year
Benefits
- Complete health and social insurance.
- Incentive program.
- Support systems, including those that benefit the employee’s family members
Support
- Relocation support.
- Language learning support.
- Translation/interpretation support.
Circulate all forms of value to unleash the potential in all people
"How can I contribute to society's prosperity given our limited resources?" This question served as the inspiration for the creation of the Mercari marketplace app in 2013 by our founder, Shintaro Yamada, during his travels around the world. We firmly believe that by facilitating the circulation of various forms of value, extending beyond physical items and money, we can open doors for individuals to pursue their aspirations and make positive contributions to society and those in their proximity. Mercari is committed to leveraging technology to connect people across the globe, ultimately striving to build a world where everyone can unlock their full potential. For more details on Mercari Group's mission, please refer to Mercari's Culture Doc.
Equal Opportunity Hiring
At Mercari, our mission is to build a world where no one's potential is constrained by their background, and where everyone has the liberty to generate value. We strongly emphasize that fostering a culture of Diversity & Inclusion is integral to realizing our mission.
This principle naturally extends to our hiring procedures. Mercari is dedicated to eradicating discrimination based on attributes such as age, gender, sexual orientation, race, religion, physical abilities, and other similar factors. Our objective is to ensure that individuals who resonate with our mission and values can become part of our team, regardless of their personal backgrounds. For more detailed information, please refer to our D&I Statement.
