@mercari | Mercari Japan
Created a year ago (Last Update: 6 hours ago)
Global Operations Team (Translator) - Mercari, Japan
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Global Operations Team (Translator) - Mercari in Tokyo, Japan
The mission of the Global Operations Team within the Mercari Group is to bridge the gap between employees from diverse backgrounds. With a range of native languages spoken, employees primarily work in either English or Japanese. The team's objectives go beyond just facilitating communication; they aim to eliminate cultural barriers, convey messages accurately, and foster mutual understanding among team members. In essence, the Global Operations Team plays a pivotal role in creating a harmonious and effective working environment in a culturally diverse workplace.
(Learn more about Mercari's mission and values here.)
The specific work responsibilities of the Global Operations Team include the following tasks:
- Translation of external documents, including social media posts and owned media, primarily from Japanese to English (approximately 90% of the workload).
- Translation of internal documents to support Mercari's product development and global expansion efforts, involving translation both from Japanese to English and vice versa (JA↔EN).
- Interpretation services at both internal and external meetings and events. This includes mostly consecutive interpretation, with some opportunities for simultaneous interpretation. The breakdown is approximately 70% from Japanese to English (JP → EN) and 30% from English to Japanese (EN → JP). Most interpretation services are conducted via Google Meet.
- Designing, organizing, and overseeing events and projects aimed at promoting internal communication within Mercari.
These responsibilities are instrumental in facilitating effective communication and mutual understanding among team members from diverse linguistic and cultural backgrounds.
The Global Operations Team plays a vital role in fostering an inclusive corporate culture at Mercari by facilitating communication through translation and interpreting work. This enables diverse talent to collaborate effectively and drive innovation within the organization. Additionally, the team is involved in various other areas, including product localization, the cultivation of a global culture within Mercari, and the management of events and initiatives that promote cross-cultural engagement and understanding.
Qualifications and requirements for joining the Global Operations Team include:
- A shared understanding and belief in the mission and values of the company and the Mercari Group.
- Proficiency in both Japanese and English at a proficient level (CEFR - C1) to effectively facilitate translation and interpretation.
- A minimum of three years of experience in interpreting and translating, or equivalent training from an interpretation school.
- The ability and stamina to independently interpret internal meetings for up to one hour.
- An understanding of or a strong interest in learning about the technology industry.
- Strong communication and writing skills to effectively convey messages and maintain accurate documentation.
These qualifications are essential for successfully fulfilling the responsibilities of the role within the Global Operations Team.
In addition to the previous qualifications, the following experience and skills are desirable for this role within the Global Operations Team:
- Prior experience in translating or interpreting within a tech or finance-related industry, demonstrating familiarity with the specific terminology and nuances of these fields.
- Experience in people management or a genuine interest in pursuing a career in people management, indicating an ability to lead and guide others effectively.
- Experience in onboarding new employees from diverse backgrounds, showcasing an understanding of the onboarding process and the ability to make new team members feel welcome and valued.
- Experience in initiatives to improve the language environment within your organization, such as language training programs or language-related policies.
- Proficiency in operating Remote Simultaneous Interpretation (RSI) systems, which are increasingly important in remote work environments.
These additional qualifications further enhance the candidate's suitability for the role within the Global Operations Team, especially in a tech-focused context.
In addition to the technical qualifications, the ideal candidate for the Global Operations Team should possess the following attributes and characteristics:
- A strong alignment with Mercari's mission and values, reflecting a shared commitment to the company's overarching goals.
- Excellent communication skills, enabling effective collaboration within the team and across various teams within the organization.
- A proactive attitude towards continuous improvement of interpretation and translation skills, with a commitment to lifelong learning.
- A focus on delivering an exceptional experience to listeners and readers, ensuring that the messages conveyed are clear and meaningful.
- A willingness and capability to provide and receive constructive feedback, fostering team and personal growth.
- The ability to envision the language environment required by the company and actively contribute to the team's development in that direction.
- Adaptability and a quick learning curve to meet the evolving needs of a dynamic work environment.
- A curious mindset, always seeking opportunities to innovate and enhance Mercari's services.
These attributes contribute to the candidate's effectiveness in the Global Operations Team, particularly in the context of interpretation and translation services.
*See this page for details.
Translation
- Those that pass the CV screening will be sent a translation test to complete before the first interview.
Interpretation
- An interpretation skill check will be conducted in the first interview.
- English: Proficient Level (CEFR - C1)
- Japanese: Proficient Level (CEFR - C1)
* For details about CEFR, see here
Employment Status
Full-time:
The probationary period at our company lasts for the initial three months after joining. During this probationary period, your contract conditions will be identical to those of a permanent employee.
Office
Roppongi
- We have a strict no-smoking policy within our office premises.
- At Mercari, we have implemented a work style policy called "Your Choice." This policy grants each team member the autonomy to decide whether they prefer to work in the office or opt for full remote work, with certain exceptions made for specific job roles.
Work Hours
- Full flextime (no “core time” or “flex time”).
- *Does not apply to all positions
Holidays
- Two days off per week (as well as national holidays, New Year's break, etc.).
- Paid leave, congratulatory and bereavement leave, relax days, sick leave
Salary
- Annual salary paid in 12 monthly installments (including fixed overtime allowance).
- Based on skills, experience, and abilities.
- Reviewed twice a year
Benefits
- Complete health and social insurance.
- Incentive program.
- Support systems, including those that benefit the employee’s family members
Support
- Relocation support.
- Language learning support.
- Translation/interpretation support.
Circulate all forms of value to unleash the potential in all people
"How can I contribute to society's prosperity given our limited resources?" This question served as the inspiration for the creation of the Mercari marketplace app in 2013 by our founder, Shintaro Yamada, during his travels around the world. We firmly believe that by facilitating the circulation of various forms of value, extending beyond physical items and money, we can open doors for individuals to pursue their aspirations and make positive contributions to society and those in their proximity. Mercari is committed to leveraging technology to connect people across the globe, ultimately striving to build a world where everyone can unlock their full potential. For more details on Mercari Group's mission, please refer to Mercari's Culture Doc.
Equal Opportunity Hiring
At Mercari, our mission is to build a world where no one's potential is constrained by their background, and where everyone has the liberty to generate value. We strongly emphasize that fostering a culture of Diversity & Inclusion is integral to realizing our mission.
This principle naturally extends to our hiring procedures. Mercari is dedicated to eradicating discrimination based on attributes such as age, gender, sexual orientation, race, religion, physical abilities, and other similar factors. Our objective is to ensure that individuals who resonate with our mission and values can become part of our team, regardless of their personal backgrounds. For more detailed information, please refer to our D&I Statement.
