@mercari | Mercari Japan
Created a year ago (Last Update: an hour ago)
Product Manager (CBO Product/Logistics) - Mercari, Japan
Gathered from company career pages. For the latest details, see the company's site. For updates to this page, contact us at contact@japanjobspace.com
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Product Manager (CBO Product/Logistics) - Mercari in Tokyo, Japan
Team mission:
The Mercari marketplace app is committed to tackling audacious challenges to realize its mission of establishing a global marketplace where individuals can effortlessly buy and sell goods, creating value in the process. Within the CBO (Chief Business Officer) division, the Logistics Product Team plays a pivotal role in providing the essential infrastructure that facilitates the shipment of items and the exchange of value between sellers and buyers.
The mission of the Logistics Product Team is to enhance the convenience of the shipping process, thereby contributing to the growth of Mercari. This involves an ongoing effort to introduce new shipping choices for sellers and delivery options for buyers (reference), as well as improve the overall packing, shipping, and receiving experience. The team also provides recommendations to sellers on the optimal shipping methods, striking a balance between convenience and cost-effectiveness. Importantly, the team doesn't solely focus on the online aspect but also pays attention to the offline experience, including shipping from convenience stores and other physical locations.
(Learn more about Mercari's mission and values here.)
Specific work responsibilities include the following:
- Defining the product roadmap and creating specifications for the realization of new shipping options and improvements to the shipping-related user experience.
- Proposing product initiatives to enhance the user experience, prioritizing ideas, and devising plans for A/B testing. Conducting effective measurement post-testing and retrospectives after release.
- Assuming responsibility for product delivery, steering the product development cycle, and ensuring effective measurement of outcomes.
- Leading internal stakeholders, which may comprise designers, business development members, customer service representatives, and operations teams, to collaboratively define and implement new products and features as part of various projects.
- Collaborating with external stakeholders, such as carrier partners, to integrate the end-to-end shipping experience.
- Being capable of delving into specific technical details with engineers, striking a balance between getting features released and creating a robust long-term foundation for the product.
In Mercari, our shipping experience encompasses the journey of an item from a seller located anywhere in Japan to a buyer situated anywhere in Japan. Given the diverse array of items on our platform, ranging from small accessories to large furniture pieces, ensuring a seamless experience that accommodates a wide spectrum of item sizes, weights, and shipping preferences is a complex undertaking. We must strike a balance between the convenience for sellers and the reliability for buyers, all while maintaining reasonable shipping costs and delivery times.
The Logistics Product Team at Mercari is responsible for enhancing both online and offline user experiences. We work closely with internal cross-functional teams and external partners to enhance existing shipping services and introduce new shipping options for our users. This collaborative effort is aimed at continually improving and expanding the shipping experience for all parties involved.
- Experience in crafting customer journey maps, conducting UX design, and managing information design to create and develop products with a strong focus on user needs and experiences.
- A foundational technical understanding and practical experience working with native applications, web platforms, and backend (BE) systems.
- Proficiency in formulating and articulating a product vision and product strategy.
- Exceptional communication skills, encompassing both verbal and written, with a demonstrated ability to influence and collaborate effectively with both business and engineering teams.
- The ability to effectively utilize data in the decision-making process.
- A genuine passion for the product and a commitment to enhancing the user experience.
- Experience in successfully launching new features and services, including the integration of external systems.
- A proven track record of working collaboratively across various functions, including development, design, business development, legal, and marketing teams.
- Demonstrated success in proposing and implementing bold new initiatives that significantly enhance a service's Key Performance Indicators (KPIs).
- Proficiency in data analysis skills, with expertise in SQL and BigQuery.
- Previous experience in product development within the shipping and logistics sector, whether in a B2C (Business-to-Consumer) or C2C (Consumer-to-Consumer) context.
These qualifications align with the requirements of the role, emphasizing a well-rounded skill set that covers project management, data analysis, and cross-functional collaboration within the context of shipping and logistics product development.
- During the interview process, you may be asked to pitch an idea for how you would enhance Mercari's services, demonstrating your creativity and problem-solving skills.
- Additionally, please be aware that the interview may be conducted in either English or Japanese, irrespective of your language proficiency. While impeccable language skills are not mandatory, your willingness to actively participate in the conversation and engage with the interviewers will be assessed.
Check this page for more details.
- English: Independent (CEFR - B2) required.
- Japanese: Proficient (CEFR - C1) required
* For details about CEFR, see here
Employment Status
Full-time
The probationary period at our company lasts for the initial three months after joining. During this probationary period, your contract conditions will be identical to those of a permanent employee.
Office
Roppongi
- We have a strict no-smoking policy within our office premises.
- At Mercari, we have implemented a work style policy called "Your Choice." This policy grants each team member the autonomy to decide whether they prefer to work in the office or opt for full remote work, with certain exceptions made for specific job roles.
Work Hours
- Full flextime (no “core time” or “flex time”).
- *Does not apply to all positions
Holidays
- Two days off per week (as well as national holidays, New Year's break, etc.).
- Paid leave, congratulatory and bereavement leave, relax days, sick leave
Salary
- Annual salary paid in 12 monthly installments (including fixed overtime allowance).
- Based on skills, experience, and abilities.
- Reviewed twice a year
Benefits
- Complete health and social insurance.
- Incentive program.
- Support systems, including those that benefit the employee’s family members
Support
- Relocation support.
Circulate all forms of value to unleash the potential in all people
"How can I contribute to society's prosperity given our limited resources?" This question served as the inspiration for the creation of the Mercari marketplace app in 2013 by our founder, Shintaro Yamada, during his travels around the world. We firmly believe that by facilitating the circulation of various forms of value, extending beyond physical items and money, we can open doors for individuals to pursue their aspirations and make positive contributions to society and those in their proximity. Mercari is committed to leveraging technology to connect people across the globe, ultimately striving to build a world where everyone can unlock their full potential. For more details on Mercari Group's mission, please refer to Mercari's Culture Doc.
Equal Opportunity Hiring
At Mercari, our mission is to build a world where no one's potential is constrained by their background, and where everyone has the liberty to generate value. We strongly emphasize that fostering a culture of Diversity & Inclusion is integral to realizing our mission.
This principle naturally extends to our hiring procedures. Mercari is dedicated to eradicating discrimination based on attributes such as age, gender, sexual orientation, race, religion, physical abilities, and other similar factors. Our objective is to ensure that individuals who resonate with our mission and values can become part of our team, regardless of their personal backgrounds. For more detailed information, please refer to our D&I Statement.
