@mercari | Mercari Japan
Created a year ago (Last Update: a year ago)
Product Manager (TnS Product) - Mercari, Japan
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Product Manager (TnS Product) - Mercari in Tokyo, Japan
The Trust and Safety Team at Mercari plays a crucial role in ensuring a safe and secure environment for the Mercari Group's users. Here are the key responsibilities and strategies they employ:
- Mission Alignment: The team's efforts are aligned with Mercari Group's overarching mission of "circulating all forms of value to unleash the potential in all people." This mission drives their commitment to creating a safe and secure platform for users.
- Offensive Strategies: To achieve their mission, the team adopts an offensive approach. They proactively tackle bold challenges to provide users with innovative and valuable experiences.
- Defensive Strategies: In addition to offensive strategies, maintaining a strong defense is vital. This ensures that the services provided are trustworthy and reliable, building a foundation of trust with users.
- Fraud Mitigation: The Trust and Safety Team actively works to identify and counteract fraudulent activities on the Mercari platform. Their actions aim to maintain the integrity of the marketplace.
- User Confidence: A primary objective is to ensure that users feel secure when using Mercari's services. By implementing measures against fraud and malicious activities, they contribute to creating an environment where users can confidently engage with the platform repeatedly.
In essence, the Trust and Safety Team at Mercari plays a critical role in balancing offensive and defensive strategies to protect users and maintain a trusted and secure platform. Their work is essential for the long-term success and growth of the organization.
(Learn more about Mercari’s mission and values here.)
Specific work responsibilities include the following:
- Involvement in the planning, creation, and management of the Mercari marketplace app is vital.
- Detect and enhance elements leading to user disengagement to establish a platform cherished by our users over the long haul.
- Suggest and execute fresh service initiatives and functionalities driven by user requirements and prevailing trends.
- Develop detailed project and feature requirements and collaborate with engineers, designers, and customer service representatives to put them into practice.
- Oversee the product development lifecycle and guide the product team through the process.
- Proactively mitigate fraud occurrences on the Mercari platform and manage fraud cases when they do arise.
Our collaborative mission is to establish a marketplace that facilitates the exchange of various forms of value, although we acknowledge the challenging path that lies ahead.
To confront these unique challenges and drive groundbreaking innovations, each team member assumes responsibility for teamwork, leveraging their expertise to help create the finest possible product.
Our strategies for achieving these objectives are rooted in Mercari's three core values: Go Bold, All for One, and Be a Pro.
The Mercari marketplace app has amassed millions of downloads, with each user using the service in their own distinctive manner. However, we are still on the journey to fulfill our mission of "circulating all forms of value to unlock the potential in all individuals." That's why we continually push ourselves to embrace the latest innovations, enabling our company to evolve.
In this dynamic setting, the role of Product Manager calls for not only technical prowess but also the knack for identifying intriguing trends and user demands, sowing the seeds of business opportunities.
We implement a range of preventive measures against fraud to ensure our users' safety and security, including enhanced authentication methods. Nevertheless, an excess of security measures can occasionally jeopardize the user experience. In this role, you will tackle the challenge of striking a balance between business growth and risk mitigation while striving to enhance our user experience.
If you're eager to make a difference in the world by conceiving and executing bold ideas in collaboration with Mercari's diverse team members, then this position is tailor-made for you!
- A strong alignment with the mission and values of Mercari Group and its affiliated companies is crucial.
- You should possess a track record of at least three years as a project manager, specifically for internet/smartphone-related products or a comparable field.
- Demonstrated experience collaborating with cross-functional teams, including engineers, test engineers, infrastructure specialists, and designers, to develop a service.
- Proven ability to draft comprehensive specifications for use by engineers and test engineers.
- Leadership and communication abilities that can inspire and empower team members.
- Proficiency in utilizing data to inform decision-making processes.
- A genuine enthusiasm for the product.
- Essential understanding of engineering principles, including programming, databases, microservices, infrastructure, AI, and related concepts.
- Proven experience with Agile development methodologies and a comprehensive grasp of the software development lifecycle (SDLC).
- Demonstrated proficiency in utilizing customer journey maps, UX design, information design, and similar techniques to create and enhance products with a primary focus on user satisfaction.
- A track record of significant contributions to the attainment of key performance indicator (KPI) objectives.
- Familiarity with and practical experience in anti-fraud measures, encompassing data analysis and risk assessment.
- During the interview, we will request that you share an example from your professional experience where you displayed leadership in identifying, preventing, or managing fraudulent activities or misuse of services.
- You may also be asked to present a proposal for expanding Mercari's services.
- Please note that the interview may be conducted in English, irrespective of your language proficiency. While we don't expect perfect fluency, we will assess your willingness to actively participate in the conversation.
(See this page for details.)
- English: Independent (CEFR - B2) preferred.
- Japanese: Proficient (CEFR - C1) required
* For details about CEFR, see here
- One Split Second Makes All the Difference: Merpay Engineers on the Importance and Complexity of Fraud Detection | Mercan (only available in Japanese)
- The Providers of the Safe and Secure Mercari Experience: The TnS Team, Introduced by Its Members! | Mercan
- Measures Taken by Mercari to Prevent Fraudulent Credit Card Payments (only available in Japanese)
- One Merpay PM’s Passion for Taking on Fraud Detection in the Face of Increasing Sophistication of Attacks | Mercan (only available in Japanese)
Employment Status
Full-time
The probationary period at our company lasts for the initial three months after joining. During this probationary period, your contract conditions will be identical to those of a permanent employee.
Office
Roppongi
- We have a strict no-smoking policy within our office premises.
- At Mercari, we have implemented a work style policy called "Your Choice." This policy grants each team member the autonomy to decide whether they prefer to work in the office or opt for full remote work, with certain exceptions made for specific job roles.
Work Hours
- Full flextime (no “core time” or “flex time”).
- *Does not apply to all positions
Holidays
- Two days off per week (as well as national holidays, New Year's break, etc.).
- Paid leave, congratulatory and bereavement leave, relax days, sick leave
Salary
- Annual salary paid in 12 monthly installments (including fixed overtime allowance).
- Based on skills, experience, and abilities.
- Reviewed twice a year
Benefits
- Complete health and social insurance.
- Incentive program.
- Support systems, including those that benefit the employee’s family members
Support
- Relocation support.
Circulate all forms of value to unleash the potential in all people
"How can I contribute to society's prosperity given our limited resources?" This question served as the inspiration for the creation of the Mercari marketplace app in 2013 by our founder, Shintaro Yamada, during his travels around the world. We firmly believe that by facilitating the circulation of various forms of value, extending beyond physical items and money, we can open doors for individuals to pursue their aspirations and make positive contributions to society and those in their proximity. Mercari is committed to leveraging technology to connect people across the globe, ultimately striving to build a world where everyone can unlock their full potential. For more details on Mercari Group's mission, please refer to Mercari's Culture Doc.
Equal Opportunity Hiring
At Mercari, our mission is to build a world where no one's potential is constrained by their background, and where everyone has the liberty to generate value. We strongly emphasize that fostering a culture of Diversity & Inclusion is integral to realizing our mission.
This principle naturally extends to our hiring procedures. Mercari is dedicated to eradicating discrimination based on attributes such as age, gender, sexual orientation, race, religion, physical abilities, and other similar factors. Our objective is to ensure that individuals who resonate with our mission and values can become part of our team, regardless of their personal backgrounds. For more detailed information, please refer to our D&I Statement.
